Privacy Notice

Last updated: 6/3/2026

1. Who we are

FluentAI App ("we", "us") is operated by Hidran Arias, the data controller responsible for your personal data. Contact us at the address listed on our Contact page.

2. Data we collect

• Account data: name, email, login credentials.
• Usage data: learning activity, conversations, evaluations, vocabulary, and progress.
• Audio data: voice recordings you submit for pronunciation and conversation practice.
• Support data: messages you send us.
• Technical data: device identifiers, IP address, telemetry needed to operate the service.

3. Purposes and legal basis

• Providing the service and your account (contract performance).
• Processing payments and subscriptions via our reseller (contract performance).
• Security, fraud prevention, and abuse detection (legitimate interests).
• Improving the product (legitimate interests).
• Customer support (contract performance).
• Marketing communications, where applicable (consent).

4. Sharing

We share personal data with:

• Paddle.com Market Limited, our Merchant of Record, for sale of the product, subscription management, payments, tax compliance, and invoicing.
• Hosting, database, AI model, and analytics service providers acting as our processors.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

5. Retention

We keep personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations and resolve disputes. After that, data is deleted or anonymised.

6. Your rights

Subject to applicable law, you may request access, rectification, erasure, restriction, portability, or object to processing. You may withdraw consent at any time and lodge a complaint with your supervisory authority. To exercise your rights, contact us via the Contact page.

7. International transfers

Where personal data is transferred outside your jurisdiction, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

8. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, and audit logging, to protect personal data.

9. Cookies

We use essential cookies required to operate the service (e.g. authentication). We do not use tracking or advertising cookies.

10. Changes

We may update this notice from time to time. Material changes will be communicated through the service.